The coronavirus crisis is demanding new approaches for servicing the global market.
The coronavirus pandemic is also presenting the global textile machine industry with new communication challenges. Leading technology and continental trade fairs such as the ITMA Asia, the ITM, the INDEX and the ITME, along with important sector events such as the Global Fiber Congress (GFC) in Dornbirn, will not be taking place as normal in 2020 and have had to be postponed until next year. However, what alternatives are now available for intensively maintaining networks and continuing to communicate with partners and customers – and for attractively presenting new products and services in the process? New virtual communication platforms could possibly be a solution here and could ultimately also be considerably more sustainable in the long term. We spoke about these to André Wissenberg, Head of Marketing, Corporate Communications and Public Affairs for the Oerlikon Manmade Fibers segment and Chairman of the VDMA Marketing and Trade Fair Committee.
What impact has the coronavirus epidemic had, and does it continue to have, on events within the textile machine industry?
In principle, all trade fairs, events and similar get-togethers were put on ice in the middle of March. Most organizers initially repeatedly moved these to in part later dates in the year in the hope that the pandemic would be quickly contained and the second half of the year could continue as normal. Ultimately, we must all recognize that the coronavirus crisis and its impact on our global coexistence will continue to determine activities for a long time to come. Travel currently continues to be possible only to a limited extent and with restrictions and it appears that it will be difficult to plan trips for many months yet. However, planning is everything when it comes to the international trade fair and events business – and that applies to both organizers and, above all, to us as an exhibitor.
What alternative communication channels are currently available?
For us, the focus is more than ever on intensively maintaining contact with our customers and partners. Here, it is about providing information on new products and services, commercial clarification for business already being conducted, the implementation of and support for machines and systems to be installed and commissioned and also maintaining excellent customer relations. And this also includes everyday things, private matters and one thing above all: emotional concerns. Here, we are using –insofar as possible – all modern digital means of communication such as Skype, MS Teams, Zoom, etc. Ultimately, it is about how those persons involved in this digital world open up and interact with these communications methods. Undoubtedly a question of generation. If at all possible, hybrid customer support solutions with local employees from the company-internal local network and participating experts are currently probably the best alternative.
What will the future look like?
Technology webinars – as recently also initiated by the VDMA with a new series and as they will also be offered by Oerlikon Manmade Fibers in the second half of the year – help convey detailed information, predominantly on focus topics, to existing and potential customers. While the didactic focus of webinars is generally more likely to resemble university lectures, regardless of how creative these might be, and the dialog takes a backseat here – not least also due to the fact that the participants are competing with each other – new, currently nascent digital communication platforms in the form of virtual trade fairs could represent an invaluable addition for all market players.
As well as the purely unidirectional transfer of information using attractively-designed Websites with – in the best case – state-of-the-art virtual reality technologies, there will also be bidirectional communication possibilities available using scheduled video chats between customers and company experts. Conferences and seminars generally round off the program. A hugely-attractive offering for all participants – as long as sufficient numbers take part on both sides. Because it is only if the benefit of a ‘real trade fair’ is created – the possibility to compare products and solutions from different suppliers and the offerings on a digital communication platform designed in this manner and to collate all the relevant information for making a purchase decision in a timely and efficient way, i.e. by means of downloads – will suppliers and visitors be able to acquire long-term added value. With its ‘Innovate Textile & Apparel Virtual Trade Show’, WTIN will – between October 15 and 30, 2020 – be one of the very first organizers within the textile machine industry to take this new digital step. And we at Oerlikon Manmade Fibers are thrilled to be part of this and to welcome our customers to a new virtual world.
Oerlikon Nonwoven meltblown technology meanwhile in demand across the globe
Since the outbreak of the coronavirus pandemic, the worldwide demand for protective masks and apparel has resulted in a record number of new orders in the high double-digit millions of euros at the Oerlikon Nonwoven business unit of the Swiss Oerlikon Group. From the manufacturing site in Neumünster, Germany, the high-tech meltblown systems – with their patented ecuTEC+ nonwovens electro-charging technology – are meanwhile be exported all over the world. For the very first time, a contract has now been signed with a business in Australia. Today, Schleswig-Holstein’s Minister President Daniel Günther was won over on site by the technology of a ‘global player’. Rainer Straub, Head of Oerlikon Nonwoven, was thrilled, stating: “The machines and systems for manufacturing manmade fiber and nonwovens solutions from Neumünster enjoy an outstanding reputation throughout the world. It is especially in this crisis that the technology from Schleswig-Holstein has proven itself to be absolutely world-class.”
In addition to a tour of the meltblown system and its assembly and production facilities, the visit by Minister President Daniel Günther had one purpose above all: the dialog between politicians and business. Rainer Straub, Head of Oerlikon Nonwoven, and Matthias Pilz, Head of Oerlikon Neumag, jointly expressed their thanks for the support that Oerlikon has repeatedly had the fortune to experience over the past months and years in Schleswig-Holstein and looked to the future full of hope. “As a result of our additional investment at the site here in Neumünster – be this in our new technology center that will be completed by the end of this year or in our new logistics center that is already operating – we, as one of the region’s largest employers, are continuing to move forward, supported by a State Government that is also focusing on both promoting industry and business and on advancing an efficient training and educational system, as innovation is only possible with outstanding engineers”, stated Matthias Pilz. And Rainer Straub directed his appeal specifically at the Minister President: “Treat education and training as a priority. Ultimately, they will secure the future of Schleswig-Holstein as a center of excellence and manufacturing!”
Five-million-euro digitalization program
Daniel Günther, the incumbent Minister President of Schleswig-Holstein since 2017, immediately responded, making reference to one of the Federal State’s current training initiatives: “The State Government is supporting higher education institutions and students in the present coronavirus crisis. With a five-million-euro digitalization program, we are investing on the long-term digitalization of our higher education institutions. With this, we are overall creating a future for young people, particularly also for those who could very well go on to invent the next generation of manmade fiber systems.”